Returns & Refund Policy
At Pawfiner™, we are dedicated to providing products that meet your cleaning needs with satisfaction. We believe in the quality and effectiveness of our products and recommend using them for at least 14 days before considering a return. If you’re not satisfied after 14 days and within our 30-day money-back guarantee, please contact us at hello@healthnessco.com.
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**Cancellation Policy**
Please note that any order changes or cancellations must be made within 24 hours of placing the order. After this period, the order will likely be in processing, and we may not be able to accommodate the request. If you cancel within the 24-hour window, we will process your refund within 7 business days.
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**30-Day Money-Back Guarantee**
We are confident in the effectiveness of Pawfiner™ products and encourage you to try them for at least 14 days to experience the full benefits. If you are still unsatisfied, you may return the product within 30 days of purchase. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us at hello@healthnessco.com. To expedite the process, please provide your Order Number or the Name and E-Mail Address used to place the order.
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**Damaged Items**
We carefully package our products to avoid damage during shipping. An item is considered damaged if it has a defect or if the product itself is physically broken. Damage to packaging, such as dented boxes, does not qualify as item damage if the product is intact.
If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email hello@healthnessco.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no additional cost. Note that we do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.
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**Shipping and Delivery**
While we strive to deliver orders promptly, Pawfiner™ cannot be held responsible for delays outside of our control, such as those caused by couriers, customs, or other external factors. If you encounter delivery issues, please contact the courier directly for assistance. Pawfiner™ is not responsible for lost, stolen, or delayed packages.
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**Incorrect Shipping Address**
It is the customer's responsibility to ensure the correct shipping address at checkout. If the address is incorrect and we are not notified within 24 hours, we cannot guarantee a resend or refund.
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**Policy Updates**
Pawfiner™ reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing and using our products. By purchasing and using Pawfiner™ products, customers indicate their acceptance of this Return & Refund Policy.
For any questions, feel free to reach out to us!
---
**Cancellation Policy**
Please note that any order changes or cancellations must be made within 24 hours of placing the order. After this period, the order will likely be in processing, and we may not be able to accommodate the request. If you cancel within the 24-hour window, we will process your refund within 7 business days.
---
**30-Day Money-Back Guarantee**
We are confident in the effectiveness of Pawfiner™ products and encourage you to try them for at least 14 days to experience the full benefits. If you are still unsatisfied, you may return the product within 30 days of purchase. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us at hello@healthnessco.com. To expedite the process, please provide your Order Number or the Name and E-Mail Address used to place the order.
---
**Damaged Items**
We carefully package our products to avoid damage during shipping. An item is considered damaged if it has a defect or if the product itself is physically broken. Damage to packaging, such as dented boxes, does not qualify as item damage if the product is intact.
If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email hello@healthnessco.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no additional cost. Note that we do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.
---
**Shipping and Delivery**
While we strive to deliver orders promptly, Pawfiner™ cannot be held responsible for delays outside of our control, such as those caused by couriers, customs, or other external factors. If you encounter delivery issues, please contact the courier directly for assistance. Pawfiner™ is not responsible for lost, stolen, or delayed packages.
---
**Incorrect Shipping Address**
It is the customer's responsibility to ensure the correct shipping address at checkout. If the address is incorrect and we are not notified within 24 hours, we cannot guarantee a resend or refund.
---
**Policy Updates**
Pawfiner™ reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing and using our products. By purchasing and using Pawfiner™ products, customers indicate their acceptance of this Return & Refund Policy.
For any questions, feel free to reach out to us!